Frequently Asked Questions
Frequently Asked Questions
Please reach us at info@stmphysiotherapy.co.uk if you cannot find an answer to your question.
What is Your Cancellation Policy?
We require 24 hours’ notice to cancel or reschedule an appointment, otherwise full payment is applied to the credit card on file.
I Only Want Massage on My Back - is This Possible?
Absolutely. Upon arrival, we will discuss your needs and preferences to design your session. It’s not uncommon for clients to request only upper body focus or to skip areas of the body where massage is uncomfortable or not preferred.
What Should I Wear?
When you come for Physiotherapy, you can wear whatever you like. However, we recommend bringing shorts or loose trousers if we are assessing your legs or knees. You could wear a shirt or vest if you need to show us your back or shoulder.
Are You Covered by My Insurance Company?
St.M Physiotherapy is currently covered by Privat Health Insurance companies including
Aviva, AXA, VitalityHealth, Simply Health and others.
We recommend you contact your insurance company prior to booking a treatment to ask for your authorisation number and how many treatments you are entitled to.
What Information Do You Need Before an Appointment?
We will need to collect a few details before your appointment to notify your GP if necessary. As part of the examination, we will also need your consent and information about any medical conditions you have. Please fill in the registration form when booking an appointment.
Working with Private Medical Insurance Companies
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